Terms & Conditions
AZULWEAR - TERMS & CONDITIONS
USE OF SITE
PRODUCT AVAILABILITY:
Azulwear CC is an online shop and we do not physically hold stock of all the products listed on our website. We can't guarantee that the product you order will be in stock at the Azulwear CC depot or with our suppliers at time of order. Please feel free to contact us to enquire on stock availability prior to placing your order.Lead time is dependent on stock availability. Should stock be available at the Azulwear CC depot, Azulwear CC will endeavor to dispatch your order within 7 days provided payment reflects in the Azulwear CC bank account as specified on the order confirmation. Should the product not be in stock at the Azulwear CC depot but in stock with our suppliers, please allow at least 7 to 10 working days plus freight transit time. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Azulwear CC will endeavor to contact you and provide a revised shipping schedule. We cannot be held to a specific date or time and we shall not be held liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We will endeavor to advise you of any delays relating to your order. Azulwear CC reserves the right to cancel your order even if payment has been made should the product not be in stock with Azulwear CC or our suppliers. Should Azulwear CC cancel your order we will offer you a choice of either placing the product(s) on back order (price is subject to change and exchange rate fluctuations), a credit on your account or an immediate refund in full. In the case of an immediate refund on an EFT payment, funds may only reflect in your account a day or two following the actual refund - this is beyond our control. All risk in the Product shall pass to you upon dispatch for delivery, from the time when risk passes to you, we will not be liable for loss or destruction of the product. If you are not available to take delivery, we may leave a note giving you instructions on either re-delivery or collection from the courier company concerned. Please note that we may be unable to facilitate delivery to certain addresses. In the rare event that this is the case, we will advise you and arrange for cancellation of the order or delivery to an alternative delivery address.Where you agree to have your products placed on back order you are hereby informed that the date the goods are expected to arrive are subject to change due to circumstances beyond our control as well as the price being subject to change due to circumstances beyond our control and subject to exchange rate fluctuations which are beyond our control. Should the price change, Azulwear CC will inform you and you will have the choice to either pay in the difference or elect a credit on your account or an immediate refund in full.
DELIVERY CHARGES:
DELIVERY
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.Please arrange that you or your authorised representative is available to accept your purchases at the delivery address to avoid additional delivery charges. We cannot specify a time of day for delivery. Delivery will take place during the course of the business day unless the incorrect delivery address has been supplied or no one is able to sign for the order in which case the order will be returned to their depot and re-scheduled for the delivery the following day, should orders be returned to us, and we having to resend order, then this will incur an additional delivery charge. Orders that are not delivered in the Western Cape - a tracking number will be provided from selected courier or postal service. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. We have outsourced all delivery and collection arrangements. Accordingly, we cannot, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.Please note some of our couriers do not deliver to certain areas, in this case your parcel will be sent via postal service, where we will send you the tracking number to follow up on your order.
INTERNATIONAL
SHIPPING Delivery Outside of South Africa
Azulwear CC are registered importers and exporters and are able to deliver / export products to destinations outside of South Africa. Due to complexity when calculating international shipping costs, we are unable to process online transactions where delivery outside of South Africa is required. Should you require delivery outside of South Africa please contact info@azulwear.co.za providing product list and their quantities including physical address to where you require delivery. We will quote you accordingly.
REFUNDS / RETURN POLICY
Any acceptance of returned products are at the sole and absolute discretion of Azulwear, and subject to the following conditions: Should you for any reason wish to cancel your purchase you will be liable for a 35% handling fee. You must advise us in writing of your cancellation or exchange and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 7 calendar days.
No claims will be recognised and/or accepted if made later than 7 days after receipt of the goods in writing
Azulwear will under no circumstances accept branded goods, nor be responsible for the quality and correctness of the artwork
Goods will not be deemed refundable if instructions have not been followed
No returns will be accepted on any goods during the COVID-19 Outbreak - until further notice.
SAMPLE POLICY: NO SAMPLE RETURNS ACCEPTED DURING COVID-19 OUTBREAK
BRANDING ARTWORK
APPROVAL FORM AND DELIVERY NOTES
Artwork approval forms and delivery notes form part of this Terms and Conditions and is in no way severable from the remainder of the clauses of this Terms and Conditions.
ARTWORK FEES
No cancellation of orders will be accepted from customers on account once final approval of artwork has been received.
The customer is to ensure that proof of payment has been received by its account consultant. Azulwear can not take responsibility for missed deadlines if payment has not been confirmed with the account consultants.
Delivery dates are quoted from the day after artwork approval and receipt of payment, whichever date is the latest
Amendments made to artwork approvals will result in the delay of the delivery date. Should the customer require amendments Azulwear CC will issue a new layout for final approval before production commences. (Amendments to layout can take up to one day to generate.) Artwork done by Azulwear CC will be charged at an hourly fee of R350.00.
WARRANTIES
Subject to the customer abiding and complying with the terms of this agreement, goods are sold subject to a limited six month warranty by our suppliers against defects in workmanship and materials, as the result of normal use.
Azulwear CC offers no warranty and shall bear no liability in respect of any defect or damage arising from fair wear and tear, damage, negligence, abnormal working conditions, misuse or alteration of the goods, or unintended or unreasonable use. Azulwear CC offers no warranty and is not liable for any damage arising from rips, tears, abrasion, UV degradation, misuse or neglect, it being recorded that fabrics deteriorate and fade over time and moving parts wear out, and that goods may suffer from differing degrees of wear-and-tear, depending upon the user.
Warranty claims shall be notified by the customer to Azulwear CC within seven business days from the date of delivery. Azulwear CC may elect to replace or repair the goods free of charge or refund the purchase price of the returned warranted goods, where after Azulwear CC shall have no further liability to customer. Save as expressly provided herein, Azulwear CC makes no warranties and there are no conditions of this agreement that the goods are fit for their purpose or of merchant.
DISCLOSURE OF OUTLET COUNTRY AT TIME OF PAYMENT - Nedbank - South Africa
PAYMENT OPTION AND PRICING
All transactions will be processed in South African Rands (ZAR)Azulwear CC endeavors to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).Azulwear CC reserves the right to change pricing at any time without prior notice. Should Azulwear CC reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.
CREDIT CARD
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Azulwear CC as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
BANKING DETAILS
Bank : NEDBANK
Branch No. : 114-145
Account Name : Azulwear CC.
Account No. : 1141023083
Swift Code : NEDSZAJJ
DIRECT DEPOSIT
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on 086 653 0185 to ensure your payment is confirmed and order shipped as quickly as possible.
BANKING DETAILS:
Bank : NEDBANK
Branch No. : 114-145
Account Name : Azulwear CC.
Account No. : 1141023083
Swift Code : NEDSZAJJ
For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax (0027) 086 653 0185 or email info@azulwear.co.za
SECURITY POLICY
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions.Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.The Merchant does not have access to credit details. Virtual Card Services continually reviews and enhances its security in line with technological changes.
DISCLAIMER OF WARRANTY
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
OUR RIGHTS - We reserve the right to:
modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
PRIVACY POLICY:
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
COOKIE/TRACKING TECHNOLOGY:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
THIRD PARTY LINKS:
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
GENERAL
The client hereby warrants that all the information and instruction provided by the client is accurate, true and complete in all respects.
Any waiver of rights by Azulwear or the client in terms of these Terms & Conditions must be in writing to be effective. No failure or delay on the part of Azul Wear or the client in exercising any right of remedy under these Terms & Conditions will operate as a waiver of that right or remedy.
You may not cede or delegate any rights or obligations in terms of these Terms & Conditions without the prior written consent of Azulwear.
Any notice given by either the client or Azulwear in terms of these Terms & Condition must be in writing and delivered by personal delivery, express courier, confirmed facsimile, email or registered post. Any such notice will be deemed given upon personal delivery, two days after dispatch by express courier, upon confirmation of receipt of facsimile or email or seven days after dispatch by registered post. Notices will be sent to the client at the designated address provided by the client on the Website. Notices send to Azulwear must be sent to info@azulwear.co.za. The client and Azulwear may change address or facsimile number for purpose of these terms of use by giving the other written notice of its new address or facsimile number
If any provision of these Terms & Conditions is or at any time becomes invalid, illegal or unenforceable, then that provision shall be severable from the other provisions of these terms of Use and other provisions of these terms of Use shall continue to be of full force and effect.
MONITORING
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
LAW
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
UPDATING OF THESE TERMS OF CONDITIONS
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
CONTACT DETAILS
PO Box 288 Somerset Mall - Western Cape - Email: info@azulwear.co.za
TEL: 0027 83 295 0769 - FAX: 0027 86 653 0185
